Ibero-American Quality Award

The integration of quality and continuous improvement policies into Andorra Telecom’s strate-gy is acknowledged by the FUNDIBEQ (Ibero-American Foundation for Quality Management). In 2020 Andorra Telecom won the silver medal in its first participation in the award for excellence in the management of companies in Latin American countries.

The award, organised on an annual basis, seeks to acknowledge quality in management. It also aims to drive the development of Latin American companies, offering a model that can be compared with outstanding organisations in the international field, to promote and focus on the needs and expectations of stakeholders, to publicise the winners’ best practices and, by extension, to facilitate the improvement of the business fabric.

The Ibero-American Quality Award, first organised in 1999, is attached to the Ibero-American Summit of Heads of State and Government, coordinated by the SEGIB (Ibero-American General Secretariat) and managed by the FUNDIBEQ (Ibero-American Foundation for Quality Manage-ment). The delay in the holding of the Summit in 2020 due to the coronavirus postponed the presentation of the award until April 2021. It was collected by Andorra Telecom CEO Jordi Nadal as part of the Business Encounter held in parallel to the Meeting of the Heads of State and Government held in Andorra.

By taking part in the 2020 award, Andorra Telecom became the first company from Andorra to present its candidature alongside twelve other Ibero-American organisations. We were evalu-ated by a team of eleven experts from six different countries and a tribunal that approved the scores obtained by each contestant, thus demonstrating the reliability and thoroughness of the evaluation process.

The aspects of Andorra Telecom highlighted by the jury that caused it to award it the silver medal are the good practices in management and its high involvement in the country, placing emphasis on the goal of obtaining the Andorran people’s commitment to their telecommunica-tions company and their trust and participation in it. According to the evaluation team, the so-cial action is evident and the relevant economic and social results of the employees and cus-tomers are due to the lines of action and strategy promoted by the management and devel-oped with the significant involvement of the personnel.

This acknowledgement encourages us to continue working on the continuous improvement of the management systems, with the management’s undertaking to implement all the areas for improvement recommended by the evaluators in the feedback report on the entire process.

Video Game Show

The Game Show took place as normal in February, when the coronavirus was no more than a distant danger. During the three days of the event, thousands of people, especially families, children and teenagers, came to Prat del Roure to find out about the latest innovations in electronic gaming, enjoy immersive virtual reality experiences or take part in the on-site tournaments.

It was precisely the commitment to family audiences that led to the creation of up to five exclusive games points with a variety of themes such as scuba diving, a roller coaster ride or a musical. The offer was complemented by activities designed for a wide range of visitors, such as dance games or musical performance, an area for the little ones or specific areas dedicated to drones or robotics.

The 20 face-to-face tournaments, which included platforms such as PlayStation 4, Xbox One, PC, Nintendo Switch and, as a great novelty, mobile phones, bring together nearly 800 players.

The show is not only committed to entertainment, but has become a showcase of the great professional possibilities offered by a sector in continuous growth. The collaboration with the University of Andorra made it possible to offer a seminar aimed at undergraduate students in Computer Science at the UdA and those in Microinformatics and Networks at the Aixovall Vocational Training Centre.

The training, given on 20 and 21 February at the university, focuses on the creation of digital stories and experiences and has a very practical component. The objective of the seminar is to explain what a video game is, the professional profiles involved in its creation and, as a novelty, to learn how to create a game design document from an original idea.

The show is organized by Andorra Telecom and has the collaboration of the municipality of Escaldes-Engordany and the University of Andorra.


Andorra Telecom is supporting the promotion of robotics and innovation among the country's children and teenagers through the Micro First Lego League competitions, which bring together teams from different schools, and also through the competitions promoted by the WRO, which represents robotics clubs.

Micro First lego League 2019-2020

The Congress Center hosted the sixth edition of the Micro First LEGO League Andorra Telecom robotics competition with the participation of a hundred students from six secondary schools.

The winning team in the robotics category was Sermelegos, from the Sant Ermengol school, which achieved the best results in the challenge set around sustainable, accessible and innovative construction in large cities.

The judges also awarded the prize to the Andorran school, considering that the Pinefrik team, from the Encamp school, had presented the best scientific project, while in the category of values the winning team was Santa & Co., Win, from the Andorran school in Santa Coloma.

Andorra Telecom professionals Verónica Francisco, Andreu Isal, Pablo Feliu and Carolina Castellanos were the referees of the competition. The students' scientific projects were evaluated by the engineer Jordi Llovera and the architect Beti Faura, two professionals with a career focused on sustainability, while the Secretary of State for Equality and Citizen Participation, Marc Pons, and the rally driver Albert Llovera were in charge of analysing the values project.

World Robot Olympiad

The Andorran trials for the World Robot Olympiad adapted the format to the measures of social distancing for the prevention of the Covid. The facilities of the technology classroom Loopa hosted the competition, which was held in two days instead of one, with a small number of teams, only from the country and without public.

This year's competition focused on climate change. The participants had to prepare their robots to overcome challenges in the face of increasingly common external climatic hazards.

The pandemic also affected the international final, which was cancelled by decision of the WRO Association.